1. Our Community Values

Rooted in the Land

We believe in the transformative power of agriculture. Every decision we make as a community honors the land, the oasis, and the people of Siwa.

Transparent by Default

Financial data, development progress, and harvest results are shared openly with every owner. No hidden fees, no hidden agendas.

Community Over Competition

Our owners are collaborators, not competitors. Shared knowledge, collective harvests, and group decisions make the entire community stronger.

Long-Term Thinking

Date palms take 7 years to reach full production. We build for decades, not quarters. Every member commits to the long vision of ZIWA.

Respect for All

Every member — regardless of plot size, nationality, or background — is treated with equal respect. ZIWA is a welcoming community for all.

Continuous Improvement

We actively seek member feedback to improve the platform, operations, and community experience. Your voice shapes how ZIWA evolves.

2. Member Rights

As a ZIWA Land member, you are entitled to the following rights — guaranteed by Aghurmi Group and protected by these governance principles:

Receive full transparency on farm development progress, financial records, and harvest outcomes
Access your personal data and records at any time through the ZIWA 360 portal
Submit service requests and receive timely responses from the operations team
Participate in community events, harvest days, and annual ZIWA gatherings
Receive quarterly financial statements and annual performance reports
Raise concerns or disputes through the formal resolution process without fear of retaliation
Withdraw from marketing communications while retaining full access to your owner portal

3. Member Responsibilities

A strong community depends on every member upholding their responsibilities. By joining ZIWA Land, you agree to:

Maintain accurate and current personal and financial information on your profile
Communicate respectfully with all ZIWA staff, advisors, and fellow community members
Fulfill payment obligations as outlined in your ownership contract
Notify the operations team promptly of any changes to your ownership or contact details
Use the community platform (when live) for constructive, respectful engagement only
Respect the privacy of other community members — do not share or distribute their personal information
Report any security concerns, suspected fraud, or platform issues to info@ziwalands.com immediately

4. Communication Standards

All communications on ZIWA Land platforms — including the community feed, service requests, support tickets, and direct messages — must adhere to the following standards:

✓ Encouraged

·Constructive feedback and questions
·Sharing farming knowledge and tips
·Celebrating milestones with fellow owners
·Respectful debate and diverse opinions

✗ Not Permitted

·Harassment, threats, or personal attacks
·Spam, solicitation, or off-topic promotions
·Sharing misinformation about ZIWA operations
·Disclosing other members' private information

5. Conflict Resolution

ZIWA Land is committed to resolving disputes fairly and promptly. If you have a concern about a transaction, service delivery, or community interaction, follow these steps:

Direct Communication

Reach out directly to info@ziwalands.com describing the issue. Our team reviews all inquiries within 5 business days.

Formal Review

If the issue is unresolved, request a formal review in writing. A senior team member will investigate and respond within 15 business days.

Escalation

For financial or legal disputes involving ownership contracts, matters may be escalated to Egyptian civil proceedings as provided under our Terms of Service.

6. Enforcement

ZIWA Land reserves the right to take action against members who violate this governance framework. Enforcement is graduated based on severity:

→ Warning: A formal notice for first-time or minor violations
→ Temporary Suspension: Restricted community access for repeated violations
→ Account Termination: Permanent removal for serious violations (fraud, harassment, legal breaches) — subject to contract terms

Enforcement decisions involving financial matters or land ownership will always be handled in accordance with your ownership contract and Egyptian law.

The ZIWA Community Pledge

“I commit to treating my fellow ZIWA members with respect, engaging honestly and transparently, honoring my obligations as a plot owner, and contributing to a community that grows together — rooted in the land, reaching toward the future.”

Questions? Contact Us

Community Governance